FAQs

Who is Aji?

Aji, the most adorable pug in the world, is the inspiration for this brand.

How can I contact you?

Please use [email protected] for all customer service related queries, e.g., order or shipment related issues.

For all other queries, such as product suggestions or other feedback, please contact us at [email protected]

Feel free to DM us on Instagram: @ajithepug

Although you can reach us at +1 213 973 7434, we strongly encourage you to either email us or contact us through Instagram.

How long will it take for my order to arrive?

We’re a small brand that’s also environmentally-conscious, and we want to keep things here as lean as possible. We do this by keeping very little inventory. Whenever you order from us, it is most likely that the product will be created just for you!

It takes 1-7 business days to create apparel and 1-5 business days for non-apparel items.

It takes, on average, 4 business days for shipping, and depends on your location. Many of you will have options to choose expedited shipping while you make your order.

Where are you located?

The main location is 2801 B St, #227, San Diego, California 92102 USA. This is where we do most of the design, branding, marketing, and handle customer service. We also provide fulfillment for select items here as well.

Your package will arrive from different locations based on where you live as we also have additional fulfillment centers in the US and in Europe.

Do you ship worldwide?

Yes, for all products except our handmade products! The only exceptions are Cuba, Iran, Syria, and North Korea.

Handmade products are shipped to US locations only. Currently, our handmade products consist of the coasters.

What are your shipping rates?

Shipping rates depend on the shipping location, item, and item counts.

** Tip: If you’re in the US or EU, make your purchase $70 or higher, and we’ll pay for the shipping. $120 for everywhere else.

Shirts, aprons, hats, bags, treat pouches: $3.99 for USA, $4.39 for Europe, $6.49 for Canada, $6.99 for Australia and New Zealand, $5.99 everywhere else. These rates are reduced to $1.25 for each additional item, with the exception of Europe, which is $1.09.

Hoodies, sweatshirts, joggers: $6.50 for USA, $6.05 for Europe, $9.99 for Canada, $10.99 for Australia and New Zealand, $9.99 everywhere else. These rates are reduced to $2.00 for additional items, with the exception of Europe, which is $2.20.

Phone cases: $3.25 for USA, $3.29 for Europe, $4.49 for Canada, $4.99 for Australia and New Zealand, $3.99 everywhere else. These rates are reduced to $0.75 for USA and Canada, $0.83 for Europe, and $1.00 everywhere else.

Mugs: $6.99 for USA, $5.49 for Europe, $8.99 for Canada, $9.99 for Australia and New Zealand, $8.99 everywhere else. These rates are reduced to $1.65 for Europe, $5 for Canada, Australia and New Zealand, and $4 everywhere else.

Coasters: $4.80 for USA

Why does my product smell like vinegar?

For some apparel products, we apply a fixation agent during the printing process (a common procedure for direct-to-garment prints) to ensure that the ink does not come off. This smell will go away after a single wash.

What is your return policy?

  • In the case that you provided the wrong address, we’ll resend you the package to the correct address. You will bear costs for the reshipment.
  • We cover all defective items- guaranteed. Please contact us immediately at [email protected] We will not be able to provide any assistance if you have not contacted us within 14 days after the estimated delivery date.
  • If you need a size exchange, please contact us at [email protected], and we will deal on a case-by-case basis. Please make sure you look at the sizing charts before ordering.

What happens if the order is lost in the mail?

Please contact us immediately at [email protected] We will not be able to provide any assistance if you have not contacted us within 14 days after the estimated delivery date.